Maturity Model and Action Recommendation: A PSS Capability Self-Assessment Tool for Companies

The main idea in Product-Service Systems (PSS) research is to provide solutions instead of products or services. Nevertheless, PSS comprise a broad variety of characteristics from product-oriented services, to use-oriented services and result-oriented services [1]. In industrial practice all of these dimension as well as intermediate stages are evidently realized. Additionally, trending topics like smart services, which can be described as the exploitation strategy from Industrie 4.0 [2], also known as cyber-physical systems and Internet of Things, accelerate the interest in PSS. However, many companies' in particular small and medium-sized enterprises just started realizing the potential and necessity to establish service thinking in order to stay competitive. These companies face considerable challenges regarding the transformation from an Original Equipment Manufacturer (OEM) towards an Original Solution Provider (OSP)[3]. In a first step,companies need to assess their current situation and develop a strategy based on the desired target situation. For this reason, the authors developed a model combined with a self-assessment method which enables a basic analysis of the companies' situation including action recommendations. The research results as well as the evaluation with a company are presented in this paper.