کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
552157 | 873180 | 2013 | 10 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Controlling excessive waiting times in small service systems with time-varying demand: An extension of the ISA algorithm
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موضوعات مرتبط
مهندسی و علوم پایه
مهندسی کامپیوتر
سیستم های اطلاعاتی
پیش نمایش صفحه اول مقاله
![عکس صفحه اول مقاله: Controlling excessive waiting times in small service systems with time-varying demand: An extension of the ISA algorithm Controlling excessive waiting times in small service systems with time-varying demand: An extension of the ISA algorithm](/preview/png/552157.png)
چکیده انگلیسی
In many service systems, the arrival pattern is not constant throughout the day. This raises the question how staffing decisions should be adapted in view of controlling customer's waiting times. Assuming a single-stage queueing system with general abandonment and service times and time-varying demand for service, we suggest a method inspired by the simulation-based Iterative Staffing Algorithm (ISA) proposed by Feldman et al. (2008). The main advantage of our extension is that it enables to control the probability of experiencing an excessive waiting time, in particular in small systems.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Decision Support Systems - Volume 54, Issue 4, March 2013, Pages 1558–1567
Journal: Decision Support Systems - Volume 54, Issue 4, March 2013, Pages 1558–1567
نویسندگان
Mieke Defraeye, Inneke Van Nieuwenhuyse,