Adaptability in smart business networks: An exploratory case in the insurance industry

A focal characteristic of Smart Business Networks (SBN) is their ability to adapt to the environment. We think that the capacity to adapt, or adaptability of Smart Business Networks, requires more attention and formalization in the managerial discourse since we consider that it is one core capability of SBN to be considered “Smart”. The purpose of this paper is to employ theories of learning from the educational and organizational literature to develop a framework for modes of network. These modes, which are a function of the organizational awareness and the resources employed, are: 1) automatic responses, 2) assimilation, 3) accommodation, and 4) environmental enactment. We show the applicability of the framework with a case study about a SBN in the home insurance claims and repairs industry. The paper highlights the need for SBN management to design process and technology infrastructures that appropriately allocate limited organizational awareness and resources to optimize the process of adaptation in Smart Business Networks. We consider that the theoretical propositions may serve to guide future research in Smart Business Networks.