The impact of intelligent decision support systems on intellectual task success: An empirical investigation

The purpose of this research was to analyze the impacts of intelligent decision support systems (IDSS) on intellectual task success. Data were gathered from 180 users in three Canadian firms. A structural equation analysis was performed to test a causal model. The main findings of this study are that intellectual workers who are satisfied with IDSS user-friendliness perceive their tasks as being more enriching and the systems themselves as being more useful. In addition, if these users perceive a good job outcome with IDSS, then it may lead to the successful performance of the user's task.