کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
553903 873559 2009 12 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Improving the quality of process reference models: A quality function deployment-based approach
موضوعات مرتبط
مهندسی و علوم پایه مهندسی کامپیوتر سیستم های اطلاعاتی
پیش نمایش صفحه اول مقاله
Improving the quality of process reference models: A quality function deployment-based approach
چکیده انگلیسی

Little academic work exists on managing reference model development and measuring reference model quality, yet there is a clear need for higher quality reference models. We address this gap by developing a quality management and measurement instrument. The foundation for the instrument is the well-known Quality Function Deployment (QFD) approach. The QFD-based approach incorporates prior research on reference model requirements and development approaches. Initial evaluation of the instrument is carried out with a case study of a logistic reference process. The case study reveals that the instrument is a valuable tool for the management and estimation of reference model quality.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Decision Support Systems - Volume 47, Issue 1, April 2009, Pages 60–71
نویسندگان
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