Improving supply chain performance management: A systematic approach to analyzing iterative KPI accomplishment

Improving supply chain performance has become one of the critical issues for gaining competitive advantages for companies. This paper proposes a framework using a systematic approach to improving the iterative key performance indicators (KPIs) accomplishment in a supply chain context. The proposed framework quantitatively analyzes the interdependent relationships among a set of KPIs. It can identify crucial KPI accomplishment costs and propose performance improvement strategies for decision-makers in a supply chain. A scenario of a large retail company is also discussed to explain the application of this framework.