کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
559089 875048 2011 22 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Usability assessment of text-to-speech synthesis for additional detail in an automated telephone banking system
موضوعات مرتبط
مهندسی و علوم پایه مهندسی کامپیوتر پردازش سیگنال
پیش نمایش صفحه اول مقاله
Usability assessment of text-to-speech synthesis for additional detail in an automated telephone banking system
چکیده انگلیسی

This paper describes a comprehensive usability evaluation of an automated telephone banking system which employs text-to-speech (TTS) synthesis in offering additional detail on customers’ account transactions. The paper describes a series of four experiments in which TTS was employed to offer an extra level of detail to recent transactions listings within an established banking service which otherwise uses recorded speech from a professional recording artist. Results from the experiments show that participants welcome the added value of TTS in being able to provide additional detail on their account transactions, but that TTS should be used minimally in the service.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Computer Speech & Language - Volume 25, Issue 2, April 2011, Pages 341–362
نویسندگان
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