کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
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6239986 | 1279018 | 2013 | 8 صفحه PDF | دانلود رایگان |
ObjectivesThe purpose of this study is to map and analyze the content and quality of the encounter when customers buy non-prescription medicines for pain and fever.Methods297 pharmacies and 801 general sales stores (GSS) in Sweden were selected. A “Mystery shopper” exercise was conducted. Three scenarios were used and a total of 366 units were selected for each scenario. There were in total 625 observers: 208 in the child with fever scenario, 225 in the Reliv scenario, and 192 in the painkiller during pregnancy scenario. Data collection: 21st September to 20th November 2011.ResultsIn two out of three visits to GSS, the staff proposed a medicine for a heavily pregnant woman. The staff suggested in 9% of the visits a medicine that is inappropriate in late pregnancy. The corresponding percentage in pharmacies was 1%.Both pharmacies and GSS proposed, in 6% a medicine that is inappropriate for babies to a feverish child. Only 16% of the pharmacists and 14% of the staff in GSS asked for the age of the child.General sales staff recommended in 10% ibuprofen and in 4% an acetylsalicylic acid product when an acetaminophen preparation was requested. The corresponding percentage in the pharmacy were 4% ibuprofen, 2% diclofenac, and 1% an acetylsalicylic acid product.ConclusionsThe staff in GSS and pharmacies do not pay sufficient attention to the heterogeneity of painkillers, which lead to inappropriate recommendations.
Journal: Health Policy - Volume 110, Issue 1, April 2013, Pages 76-83