کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
6947732 1450711 2017 13 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Work activity in food service: The significance of customer relations, tipping practices and gender for preventing musculoskeletal disorders
ترجمه فارسی عنوان
فعالیت کار در سرویس غذا: اهمیت روابط مشتری، شیوه های توزیع و جنسیت برای جلوگیری از اختلالات اسکلتی عضلانی
کلمات کلیدی
سرویس غذا، اختلالات اسکلتی عضلانی، جنسیت، تجزیه و تحلیل فعالیت کار، نیشگون گرفتن،
موضوعات مرتبط
مهندسی و علوم پایه مهندسی کامپیوتر تعامل انسان و کامپیوتر
چکیده انگلیسی
Some evidence shows that food servers are exposed to an elevated risk of musculoskeletal disorders and injuries, and that their work activity varies by gender. Interviews of servers and observations of food service in Québec, Canada, were carried out in three restaurants and a questionnaire was administered to 64 workers from 44 other restaurants. The relationship with the customer has specific effects on work activity and transforms the physical, emotional and cognitive work. Strategies intended to speed service or otherwise related to the customer relationship can involve health risks. Women reported more direct food service (p < 0.01), a tendency to do more “housekeeping” tasks (p < 0.07) and fewer hours of work per week (p < 0.01). Women workers reported experiencing more sites of pain (p < 0.003). This exploratory study suggests that managing the server-customer relationship could be important in preventing musculoskeletal disorders in this population and that women are at particular risk.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Applied Ergonomics - Volume 58, January 2017, Pages 89-101
نویسندگان
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