The impact of the application of new technology on public transport service provision and the passenger experience: A focus on implementation in Australia

This paper provides a comparative analysis of ITS policy between Europe and Australia. With a focus on the applications and methods adopted in the use of ITS in the public transport sector in Australia the paper critiques their effectiveness in enhancing passenger experience, operator effectiveness and the likely effect on patronage. The relatively low incidence of the use of ITS in the public transport system in Australia, as compared to Europe, is discussed in the context of technology trends/pathways and impediments to deployment in the public transport sector.