The co-evolution of ICT, skills and organization in public administrations: Evidence from new European country-level data

In this paper we aim at filling this gap in empirical literature by combining different data-sources and constructing a panel of comparable data about output quality, input costs, ICT investments, skills and organizational changes in public administrations of 16 European countries. We propose an index-based approach to the measurement of PA performance relying on the adoption of public e-services as a proxy of revealed output quality, and provide an econometric analysis of how the co-evolution of ICT, skills and organizational factors affects government effectiveness.