Assessing University Excellence Management Practices by using the European Excellence Model according to Students' and Employees' Perspectives in Jadara University

The results showed that the level of EM practices was moderate (3.14) on a 5-Likert scale. Relevant recommendations were suggested to enhance EM practices in Jadara University. Most of which, to pay more attention to EM practices from top management, EM self-assessment should be carried out more frequently, while considering staff training as per the European model of excellence management.