The effects of successful ICT-based smart city services: From citizens' perspectives

The adoption of information and communication technology (ICT) applications for the development of innovative, sustainable, and smart cities has become a new model for municipal cooperation between government and corporations. Smart cities contribute to social stability and economic prosperity by encouraging and enabling corporations to invest their resources and expertise in the cities, and by providing more prosperity and contentment for their citizens. Smart city services provide citizens with an improved living environment and increase their overall quality of life. Since the citizens are the users of the services, it is vitally important that their ideas and perspectives are taken into account during the planning and management of such services. This study surveyed citizens in Taiwanese cities that had all participated in the Intelligent Community Forum smart city campaigns at least once. The findings reveal that citizens are willing to accept and use ICT-based smart city services if the services are designed with innovative concepts that secure their privacy and offer a high quality of services. The more they use the services, the higher the quality of life achieved. The only factor that does not influence citizens' acceptance and usage of ICT-based smart city services is their city engagement. The study contributes to the academic literature and also provides practical pointers for cities and technology suppliers embarking on smart city initiatives.