کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
7436429 1483631 2015 15 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Managing contract manufacturer quality in the presence of performance ambiguity
ترجمه فارسی عنوان
مدیریت کیفیت سازنده قرارداد در حضور ابهام عملکرد
کلمات کلیدی
مدیریت کیفیت جامع، روابط خریدار و عرضه کننده، دیدگاه سنجش، دیدگاه نسبی، کنترل سازمانی، نظریه شرکت، مدیریت زنجیره تامین،
موضوعات مرتبط
مهندسی و علوم پایه سایر رشته های مهندسی مهندسی صنعتی و تولید
چکیده انگلیسی
Brand-owing firms have been outsourcing the production of complete finished products to contract manufacturers (CMs) for some time. Increasingly, brand-owning firms have been employing CMs to produce products for which performance ambiguity is high. Doing so poses challenges for the management of CM performance. As expected, we find that quality performance ambiguity has a significant negative relationship with CM conformance quality performance, as reported by the buyers (the brand-owning firms). Drawing from and expanding the quality management (QM) literature, we assess the effectiveness of key constructs, derived primarily from the “supplier QM” meta-construct, at mitigating the detrimental effect of ambiguity. Two constructs consistently moderate the ambiguity-CM quality performance link. Heavily emphasizing quality at the time of CM selection moderates this relationship in the expected direction (i.e., it mitigates the challenges created by ambiguity). Surprisingly, we find that using one CM amplifies the negative relationship between ambiguity and conformance quality performance. One possible explanation is that employing only one CM aggravates existing opportunism concerns with regard to conformance quality performance under high levels of ambiguity.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Operations Management - Volume 38, September 2015, Pages 41-55
نویسندگان
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