The use of a social network analysis technique to investigate the characteristics of crew communications in nuclear power plants—A feasibility study

Effective and reliable communications are very important in securing the safety of human-involved large process control systems because human operators have to accomplish their tasks in cooperative ways. This means that it is very important to understand the characteristics of crew communications, which can provide useful insights for preventing inappropriate communications. Unfortunately, in the nuclear industry, a systematic framework that can be used to identify the characteristics of crew communications seems to be rare. For this reason, the applicability of the social network analysis (SNA) technique to identifying the characteristics of crew communications was investigated in this study. To this end, the communication data of operating crews working in the main control room (MCR) of nuclear power plants (NPPs) were collected under two kinds of simulated off-normal conditions. Then the communication characteristics of MCR operating crews, which can be represented by the associated SNA metrics, were compared with communication characteristics that are already known from existing studies. As a result, it was found that SNA metrics could be meaningful for explaining the communication characteristics of MCR operating crews. Accordingly, it is expected that the SNA technique can be used as one of the serviceable tools to investigate the characteristics of crew communications in NPPs.

► Communications are very important for the safety of complicated socio-technical systems.
► A systematic framework to identify communication characteristics seems to be rare.
► The feasibility of the social network analysis (SNA) technique was investigated.
► It is expected that SNA metrics is meaningful for explaining communication characteristics.