A practitioner’s experiences operationalizing Resilience Engineering

• Resilience Engineering is a shifted perspective as compared to a new program.
• RE is grounded in fields of biology, cognitive and system sciences.
• We share strategies, tactics, experiences, and observations for implementing RE.
• We used a middle out approach.

Resilience Engineering (RE) is a reframed perspective. This begs the question, “How to operationalize a shift in perspective?” We share strategies, tactics, experiences, and observations from implementing Resilience Engineering in power generation equipment maintenance. Use of Resilience Engineering principles shifts focus to the future, to systems, and to how people really work (not the idealized version of work). We more effectively shape outcomes as we pay attention to what’s coming, looking for signs we’re outside normal work or running out of margins that enable us to adapt and respond. Use of these principles opens new possibilities grounded in theoretical fields of biology, cognitive and system sciences (understand Cartesian views of the world work well for machines but not for people) and underlain by core principles (e.g., people fundamentally want to do a good job, actions taken make sense at the time, and system factors are tremendously influential on outcomes). This paper presents a practitioner’s account of a Resilience Engineering approach in the context of power plant maintenance. The paper will describe how the introduction of RE principles was made possible through supporting/fostering shifts in perspective and gaining buy-in at various levels of the organization.