Assessment of Facilities Management (FM) Performance in International Islamic University Malaysia (IIUM)

Performance management has a strong relationship with facilities management practices. The unclear information of the method of managing performance in higher education properties is emerged the research to be undertaken. IIUM Properties Facilities Management Services (IPFMS) has been entrusted to lead the new concept of out-sourcing on higher learning institution facilities management. Initially, IIUM Properties Sdn Bhd (IPSB) is a wholly owned subsidiary of IIUM Holdings Sdn Bhd was established in 2001 has team up with external company Global Facilities Management Sdn Bhd (GFM) as a technical partner to manage the operation and maintenance of the IIUM. In order to identify the relationship and the implementation of FM performance in IIUM by using the outsourcing concept, this research has been carried out. The objective of doing this research is to identify the method FM performance management in IIUM as the public university that promotes their subsidies self managed. The findings revealed that performance management practices is systematically established, implemented and enforced as part of their quality objectives achievements by introduced the performance indicators and using the four tested research variables which are flexibility, effectiveness, efficiency and creativity. The opinions gathered from respondents are very encouraging. The information is obtained from FM personnel in multiple disciplines and customer (students, ordinary staff and public) where the results are thoroughly analyzed. From the findings, the author anticipate that this paper would provide better understanding and perception to the readers as part of the FM performance management in higher education properties and the extent of its benefits as well.