Technology supporting cooperative practice: A Norwegian municipality׳s implementation of electronic plan

In general, the electronic plans were used only sporadically. Use was impeded by practical limitations such as technical problems and insufficient time and by personal preferences for more familiar and personal forms of communication, such as telephone and e-post. The various user groups voiced differing perceptions of the potential for action inherent in the electronic plan but all were well attuned to the structural impositions of the welfare system. The theoretical framework is presented as a useful tool for understanding and interpreting phenomena around the introduction of new technology into the healthcare and social welfare systems.