کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
880517 | 1471461 | 2007 | 10 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
The relative incidence of positive and negative word of mouth: A multi-category study
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کلمات کلیدی
موضوعات مرتبط
علوم انسانی و اجتماعی
مدیریت، کسب و کار و حسابداری
بازاریابی و مدیریت بازار
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چکیده انگلیسی
In 15 studies, positive word of mouth (PWOM) is more common than negative word of mouth (NWOM) in every case. The incidence ratio averages 3 to 1. Categories with high levels of NWOM tend to have high levels of PWOM, and individuals who produce NWOM also tend to produce PWOM. In follow-up studies, using two alternative measures of WOM, we confirm that PWOM occurs approximately three times as often as NWOM. Further exploratory studies indicate that most PWOM is about a consumer's main brand; as a consequence, the incidence of PWOM in a category is distributed according to brand market share. We discuss possible explanations for these results and develop six propositions to guide further research on word of mouth.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Research in Marketing - Volume 24, Issue 2, June 2007, Pages 175–184
Journal: International Journal of Research in Marketing - Volume 24, Issue 2, June 2007, Pages 175–184
نویسندگان
Robert East, Kathy Hammond, Malcolm Wright,