کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
886665 913081 2006 12 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
The effects of polychronic-orientation upon retail employee satisfaction and turnover
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری بازاریابی و مدیریت بازار
پیش نمایش صفحه اول مقاله
The effects of polychronic-orientation upon retail employee satisfaction and turnover
چکیده انگلیسی

Keeping front-line retail employees satisfied, and subsequently reducing their turnover, is important in retail management. This study introduces polychronic-orientation, or an employee's preference for switching between multiple tasks within the same time-block, as an employee trait with important implications for retail employee turnover. It demonstrates empirically that a polychronic-orientation has both direct (employee fit) and indirect (through fairness perceptions) effects on retail employee satisfaction. Moreover, by exploring these effects across career stages, polychronicity is revealed to be a stable and enduring trait but one whose impact is magnified in early stages of the retail career. Implications for hiring and employee education are derived.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Retailing - Volume 82, Issue 4, 2006, Pages 319–330
نویسندگان
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