Beyond negotiated outcomes: The hidden costs of anger expression in dyadic negotiation

This paper focuses on the hidden costs of expressing anger in negotiations. Two experimental studies show that an opponent’s expression of anger can elicit both concessionary and retaliatory responses by focal negotiators. In the first study, equal-power negotiators exhibited overt concessionary behaviors when their opponents expressed anger, but also sabotaged their opponents covertly. Feelings of mistreatment mediated the relationship between opponents’ anger expression and focal negotiators’ covert retaliation. In the second study, low-power negotiators made larger concessions when high-power opponents expressed anger, but they retaliated covertly against high-power negotiators. High-power negotiators were overtly demanding (and not concessionary) regardless of whether or not the opponent expressed anger, but also retaliated covertly against low-power opponents who expressed anger. The two studies suggest that the value-claiming advantages of expressed anger need to be weighed against the costs of eliciting (covert) retaliation. We discuss implications of the findings and provide recommendations for future research.

► Anger expression elicits concessionary and retaliatory responses in negotiations.
► Feelings of mistreatment mediated effect of anger expression on covert retaliation.
► Low-power negotiators conceded overtly and retaliated covertly.
► High-power negotiators did not concede overtly but retaliated covertly.