Assessing the broadband gap: From the penetration divide to the quality divide

Only some years ago the analysis of broadband diffusion was focused on who had an Internet connection and who did not. Now, the relevant questions are: how good is it? How fast? And, how fast is fast? Thus, the broadband gap can no longer be seen as a penetration divide. It is becoming more and more a quality and capacity divide, and therefore, a divide in the range of services people can access and use. By means of the Broadband Quality Score—an index that combines three key performance parameters for the quality of a connection (upload and download speeds, and latency)—Japan is found to be the only country of the 42 countries studied currently prepared to deliver the quality required for next-generation web applications over the next 3 to 5 years.