کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
9734330 | 1482537 | 2005 | 16 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Measuring tourism and hospitality employee workplace perceptions
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کلمات کلیدی
موضوعات مرتبط
علوم انسانی و اجتماعی
مدیریت، کسب و کار و حسابداری
استراتژی و مدیریت استراتژیک
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چکیده انگلیسی
Employee workplace perceptions may be represented by organizational climate. This paper presents a shortened (35-item) version of the Tourism and Hospitality Organizational Climate Scale (THOCS). Subscales of the new instrument (labeled THOCS-R) demonstrated levels of reliability that ranged from acceptable to high. A multiple regression revealed the 7 dimensions of organizational climate to explain 13.7% of variation in employee turnover intentions and 44.22% of variation in employee perceptions of customer satisfaction. Confirmatory factor analysis did not support the notion that the THOCS-R measures 7 underlying dimensions, however, a re-specification of the model provided support for the notion that the new instrument measures 4 dimensions of the original THOCS. These four dimensions, Leader facilitation and support, Professional and organizational esprit, Conflict and ambiguity, and Workgroup cooperation, friendliness, and warmth, were found to explain 9.18% of variation in employee turnover intentions and 43.70% of variation in employee perceptions of customer satisfaction.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Hospitality Management - Volume 24, Issue 1, March 2005, Pages 75-90
Journal: International Journal of Hospitality Management - Volume 24, Issue 1, March 2005, Pages 75-90
نویسندگان
Mark L. Manning, Michael Davidson, Rana L. Manning,