Attitudes of semi-literate and literate bank account holders to the use of automatic teller machines (ATMs)

The study looks at the attitudes of potential users to alternative interface designs (speech-based interfaces and icon-based interfaces) for public-use technology such as ATMs. The results of the study should provide some valuable insights for designers of public-use technology by suggesting which alternative interface would be most preferred by potential users, particularly those users with only partial literacy levels.