The quality of customer service in anatomic pathology
Keywords: خدمات مشتری; anatomic pathology; customer service; customer satisfaction; turnaround time
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Serving unfair customers
Keywords: خدمات مشتری; Customer service; Unfair customers; Demanding customers; Fairness; Service excellence
Specific customer knowledge and operational performance in apparel manufacturing
Keywords: خدمات مشتری; Customer knowledge; Product quality; Customer service; Operational performance;
High tech, high touch: The effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services
Keywords: خدمات مشتری; Software support; Customer service; Customer satisfaction; Enterprise software systems; ERP; Customer support personnel
Influence factors for operational control and compensation in professional service firms
Keywords: خدمات مشتری; Professional service firms; Customer service; Agency theory; Logistic regression; Control strategy
Quality clusters: Dimensions of email responses by luxury hotels
Keywords: خدمات مشتری; Email responses; Internet; Luxury hotels; Cluster analysis; Customer service
The effect of customer service on retailers’ shareholder wealth: The role of availability and reputation cues
Keywords: خدمات مشتری; Retailer; Consumer; Customer service; Event study; Abnormal returns; Availability heuristic; Firm reputation
Marketing the dental practice: Eight steps toward success
Keywords: خدمات مشتری; Practice management; marketing; customer service
Symptoms of stress related to the characteristics of customer service in warehouse superstores
Keywords: خدمات مشتری; Sales clerk; Work interruption; Customer service; Stress symptoms; Retail sector
The importance of foreign language skills in the tourism sector: A comparative study of student perceptions in the UK and continental Europe
Keywords: خدمات مشتری; Customer service; Higher education; Training; Employment; European tourism
The interpersonal experience of health care through the eyes of patients with diabetes
Keywords: خدمات مشتری; Diabetes; Attachment style; Trust; Patient–provider relationship; Patient centered; Customer service; USA
Rapports au travail, contrôle et santé dans les centres de gestion de la relation–client
Keywords: خدمات مشتری; Centres d'appels; Relation de service; Contrôle; Santé; Rapport au travailCall centers; Customer service; Control; Health; The relation at work
Setting due dates in a stochastic single machine environment
Keywords: خدمات مشتری; Stochastic scheduling; Due-dates; Customer service; Robust scheduling
Mounting effective IT based customer service operations under emergent conditions: Deconstructing myth as a basis of understanding
Keywords: خدمات مشتری; IT use; Myth; Contradictions; Emergence; Effectiveness; Rhetorical; Semiotic; Customer service
Growing pains for Alcas Corporation
Keywords: خدمات مشتری; Direct selling method; Customer service; Demand;
Logistics customer service levels in Poland:
Keywords: خدمات مشتری; Customer service; Benchmarking of customer service; Performance measurement;
The role of C-products in providing customer service-refining the inventory policy according to customer-specific factors
Keywords: خدمات مشتری; Customer service; Inventory; Clustering; Self-organizing map;
Order management for profit on the Internet
Keywords: خدمات مشتری; Internet retailing; Customer service; E-fulfillment;
Delivering customer value online: an analysis of practices, applications, and performance
Keywords: خدمات مشتری; Retailing; Customer value; Customer service; Internet; Marketing strategy;
Is “service with a smile” enough? Authenticity of positive displays during service encounters
Keywords: خدمات مشتری; Authenticity; Positive displays; Duchenne smile; Emotion; Display rules; Customer service; Emotional labor; Customer satisfaction; Extra-role performance;