Designing a performance measurement system for the research activities: A reference framework and an empirical study

Designing a performance measurement system (PMS) for R&D activities is a very critical but challenging task for supporting decision making and people motivation. Therefore, the subject is widely discussed in literature, but the use of a PMS for R&D is still uncommon among companies.The paper aims at making a step further in the field, elaborating a reference framework that describes the logical steps for the definition of a PMS for R&D. Moreover, the problem of designing an effective PMS is in-depth studied in a real context, a biotech company that operates in the field of pharmaceutical research.