کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1009631 1482504 2013 6 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Is the individual or the organization the cause of hotel employees’ stress? A longitudinal study on differences in role stress between subjects
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری استراتژی و مدیریت استراتژیک
پیش نمایش صفحه اول مقاله
Is the individual or the organization the cause of hotel employees’ stress? A longitudinal study on differences in role stress between subjects
چکیده انگلیسی

The purpose of this study was to measure the role stress of hotel employees who work in the food and beverage division of five-star hotels, and to examine whether different stress levels are ascribed to personal characteristics or unique conditions of the workplace. The study adopted a longitudinal approach, and a total of 111 employees in Korea participated. Data were analyzed frequency, one-way ANOVA, factor, reliability, and regression analysis using the SPSS program. The results showed that the employees at four hotels showed markedly different stress levels. The analysis suggested that the hotel employees’ perception of stress depends more on the particular organization than on individual characteristics. In other words, the source of stress was either the unique rules or the work environment of an organization, not so much personal characteristics. Limitations and future research directions are also discussed.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Hospitality Management - Volume 33, June 2013, Pages 494–499
نویسندگان
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