کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
1010543 | 1482529 | 2007 | 16 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Attracting and retaining food servers: How internal service quality moderates occupational stigma
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کلمات کلیدی
موضوعات مرتبط
علوم انسانی و اجتماعی
مدیریت، کسب و کار و حسابداری
استراتژی و مدیریت استراتژیک
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چکیده انگلیسی
This study examines the abilities of internal service quality (ISQ) to moderate occupational stereotype for restaurant food servers. Food servers at restaurants responded to two surveys measuring ISQ and occupational stereotype. It was concluded that ISQ overcomes occupational stereotype to attract and retain food servers in the hospitality industry. This investigation contributes to the hospitality literature and to a better understanding of the world of waiters, especially in reference to employee turnover, employee retention, and motivation to work in the food service industry. This research used an integrative model which may be applied to service sectors outside hospitality.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Hospitality Management - Volume 26, Issue 1, March 2007, Pages 4–19
Journal: International Journal of Hospitality Management - Volume 26, Issue 1, March 2007, Pages 4–19
نویسندگان
Vivienne J. Wildes,