A study on English teaching improvement based on stakeholders' needs and wants: The case of the Faculty of International Tourism of the Macau University of Science and Technology (MUST)

Under the burgeoning tourism industry, the effective use of English is a vital element to success. Macau is a developed tourism area, however, the current needs of Macau's tourism industry are not completely responded to by the English competencies of Tourism Management graduates. This scenario requires a serious look into the problems of Tourism English teaching so that suggestions and measures for improvement could be formulated. Through a survey of a representative sample of students and in-depth interview with representatives of English teachers and industry management, the needs and wants of the stakeholders were analyzed and four suggestions were given.