کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1011331 939031 2012 12 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Important competency requirements for managers in the hospitality industry
ترجمه فارسی عنوان
الزامات شایستگی مهم برای مدیران صنعت مهمان نوازی
کلمات کلیدی
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری کسب و کار، مدیریت و حسابداری (عمومی)
چکیده انگلیسی

This research attempted to identify core competencies that are important to the success of future managers in the hospitality industry. A total of 296 usable questionnaires collected from hospitality managers and students in the Southeastern United States were used for analysis. Factor analysis generated six dimensions of core competencies: hospitality skills, interpersonal skills, supervisory skills, food and beverage management skills, leadership, and communication skills. Analysis on the perceived importance of the six identified competencies for the success of future hospitality managers revealed significant differences between managers and students on food and beverage management skills, interpersonal skills, and leadership. Findings provide hospitality educators and managers with useful insights when planning curriculum for enhancement of the skills and competencies of future leaders.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Hospitality, Leisure, Sport & Tourism Education - Volume 11, Issue 2, July 2012, Pages 101–112
نویسندگان
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