کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1017131 940291 2013 8 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Transformative service research: An agenda for the future
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری کسب و کار و مدیریت بین المللی
پیش نمایش صفحه اول مقاله
Transformative service research: An agenda for the future
چکیده انگلیسی

This article conceptualizes and presents a research agenda for the emerging area of transformative service research, which lies at the intersection of service research and transformative consumer research and focuses on well-being outcomes related to service and services. A conceptual framework provides a big-picture view of how the interaction between service entities (e.g., individual service employees, service processes or offerings, organizations) and consumer entities (e.g., individuals, collectives such as families or communities, the ecosystem) influences the well-being outcomes of both. Research questions derived from the framework in the context of financial services, health care, and social services help catalyze new research in the transformative service research domain.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Business Research - Volume 66, Issue 8, August 2013, Pages 1203–1210
نویسندگان
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