کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1017336 940298 2015 8 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Key account management in China: Insights from a Chinese supplier
ترجمه فارسی عنوان
مدیریت کلیدی حسابداری در چین: بینش یک تامین کننده چینی
کلمات کلیدی
چین، مدیریت کلیدی، گوانشی ارتباط، تامین کننده، نگرش کارمند
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری کسب و کار و مدیریت بین المللی
چکیده انگلیسی

Although China is the epicenter of global sourcing and has a vastly different context than the West, almost no key account management (KAM) studies have taken the perspective of Chinese suppliers. Our exploratory multiple-method study uses data gathered from a major Chinese apparel supplier and two of their Western key accounts (KAs). Patterns in the data offer insights as to why Chinese suppliers embrace KAM, what KAM activities they engage in, and how they adapt to serve Western KAs. Comparing personnel attitudes (perceived supervisor effectiveness, job satisfaction, and commitment) to those of personnel from suppliers at two Western countries, it seems that comparatively less effective supervisors and stress may harm attitudes at Chinese firms. Overall, our study suggests that Chinese suppliers gain competitive advantage through active market intelligence gathering and adaptive practices. For Western KAs, adapting toward their Chinese counterparts' traditional guanxi tendencies should strengthen supply chain relationships.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Business Research - Volume 68, Issue 6, June 2015, Pages 1234–1241
نویسندگان
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