کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1019041 940383 2007 7 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری کسب و کار و مدیریت بین المللی
پیش نمایش صفحه اول مقاله
Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings
چکیده انگلیسی

Importance–Performance Analysis (IPA) is a simple and useful technique for identifying those attributes of a product or service that are most in need of improvement or that are candidates for possible cost-saving conditions without significant detriment to overall quality. To this end, a two-dimensional IPA grid displayed the results of the evaluation about importance and performance of each relevant attribute. This paper shows that ordinal preferences are better than metric measures of the importance dimension and proposes a formula to transform the ordinal measure into a new metric scale adapted to the IPA grid. This formula makes allowances for the total number of features considered, the number of rankings, and the reported orders of preference.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Business Research - Volume 60, Issue 2, February 2007, Pages 115–121
نویسندگان
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