کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1024046 941663 2008 13 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
The effect of service quality and price on international airline competition
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری کسب و کار و مدیریت بین المللی
پیش نمایش صفحه اول مقاله
The effect of service quality and price on international airline competition
چکیده انگلیسی

A game theoretic model, integrated with passenger’s international choice behavior, for the competition between international airlines is developed and used to identify the role of competing service quality. The empirical evidence suggests that safety, convenience and service quality have a major influence on the choice decision of air passengers. Passengers respond strongly to decreases in price, increased safety, service comprehensiveness and increases in convenience. In a Cournot model, airlines are predicted to increase service quality, with China Airlines, a dominant carrier, the winner on safety and service quality. Foreign companies are beneficiaries in providing convenient service quality. In a Stakelberg model, all the airlines will increase safety and diversify service quality to a reference point. Foreign airlines will additionally be winners in safety and convenience, and China Airlines will be a winner in diversifying service quality. This research can be used to assist airline companies in identifying the role of quality of service in the aviation market as a whole, adding competitive advantage to their business.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Transportation Research Part E: Logistics and Transportation Review - Volume 44, Issue 4, July 2008, Pages 580–592
نویسندگان
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