Assessing citizen adoption of e-Government initiatives in Gambia: A validation of the technology acceptance model in information systems success

The technology acceptance model (TAM) has been used extensively to explain and predict users' acceptance of corporate information technology (IT). With the advancement in IT and the expanding popularity of internet applications in Gambia, e-Government has been a priority factor in rendering government services and in making information more accessible to citizens. This study shows how the TAM and e-Government initiatives would positively impact the Gambian government, despite the cultural differences within the country. This study developed a successful model of the Gambian e-Government system to assist Gambians with more efficient and cost-effective government operations. The study results reveal that the core constructs of the TAM have strong influences on user-intention towards e-Government products. This implies that the Gambian government can potentially utilize this study's TAM findings in other contextual settings to design and promote further implementation of e-Government systems.

Research Highlights
► TAM and e-Government initiatives impact the Gambian government.
► We examine a more efficient and cost-effective operations for e-government.
► The TAM has strong influences on user- intention towards e-Government products.
► Gambian government utilizes the findings to promote the e-Government implementation.