Benchmarking e-Government: A comparison of frameworks for computing e-Government index and ranking

Countries are often benchmarked and ranked according to economic, human, and technological development. Benchmarking and ranking tools, such as the United Nation's e-Government index (UNDPEPA, 2002), are used by decision makers when devising information and communication policies and allocating resources to implement those policies. Despite their widespread use, current benchmarking and ranking tools have limitations. For instance, they do not differentiate between static websites and highly integrated and interactive portals. In this paper, the strengths and limitations of six frameworks for computing e-Government indexes are assessed using both hypothetical data and data collected from 582 e-Government websites sponsored by 53 African countries. The frameworks compared include West's (2007a) foundational work and several variations designed to address its limitations. The alternative frameworks respond, in part, to the need for continuous assessment and reconsideration of generally recognized and regularly used frameworks.

Research highlights
► Benchmarking is used by decision makers in devising ICT policies.
► Current benchmarking and e-Government ranking tools have limitations.
► We assessed strengths and limitations of six frameworks for e-Government index.
► Frameworks that include feature and functionality of e-Government sites are preferred.