A contextual perspective of performance assessment in eGovernment: A study of Indian Police Administration

There is considerable research work on the performance assessment of eGovernment projects, especially on performance assessment measures per se. The point that the authors in this paper make is that while a variety of performance assessment measures are important for evaluation of eGovernment projects, performance itself is intended to relate governance with eGovernment applications. Thus, while developing performance assessment measures, there is a need to be conscious of governance as the ultimate purpose. Taking the Indian Police Administration as its domain, this paper demonstrates how performance assessment can be so conceived as to help capture the impact of eGovernment in regard to implications for governance in the given domain.