Telecommunications reform: Resolving performance problems in Indonesia

Telecommunications reform is often used to resolve poor performance problems in telecommunications as well as to improve services and lower prices. When a country initiates reform, new institutions and players may be created. In a case study of telecommunications reform in Indonesia, this paper provides evidence that the performance of the telecommunications sector after reform is largely determined by how well the institutions in the reform process work, rather than depending on reform strategies such as privatization, market competition, creation of a regulatory body, or an increase in the number of players.