کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1032237 943130 2008 10 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Offshoring knowledge and service work: A conceptual model and research agenda
موضوعات مرتبط
مهندسی و علوم پایه سایر رشته های مهندسی مهندسی صنعتی و تولید
پیش نمایش صفحه اول مقاله
Offshoring knowledge and service work: A conceptual model and research agenda
چکیده انگلیسی

This paper presents two complementary conceptual models that help shed light on the complexities of offshoring service and knowledge work. In developing the model, we draw upon existing literature in the realm of service operations and delivery and build on insights from allied areas such as management and practice. The models offer a simple yet powerful way to conceptualize offshoring of knowledge and service work and to identify the inherent challenges that such strategies entail. The evolutionary model of offshoring parallels well-established work in the manufacturing literature to present a sequential view of building organizational competence in offshoring. The implications of the conceptual models have been discussed in a range of propositions that can be viewed as foundations for new inquiry in this research stream.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Operations Management - Volume 26, Issue 2, March 2008, Pages 212–221
نویسندگان
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