Assessment of airport performance using the SBM-NDEA model

This paper presents a slacks-based measure network data envelopment analysis (SBM-NDEA) model of performance measurement under series productions with quasi-fixed inputs of runway, terminal and apron areas as well as free linking capacity provisions. Airport operations efficiency is decomposed into production and service efficiency. Service efficiency can then be further decomposed into airside and landside aspects. Our empirical findings suggest that efficiency in airport production may not guarantee efficiency in the service process of domestic airports in Taiwan, and vice versa. This study also estimates the input excess and output shortfalls with respect to production and service processes, respectively.