کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1081801 1486769 2015 9 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Understanding and improving communication processes in an increasingly multicultural aged care workforce
ترجمه فارسی عنوان
درک و بهبود فرآیندهای ارتباطی در نیروی کار مراقبت از سالمندان به طور فزاینده چندفرهنگی
کلمات کلیدی
نیروی کار CALD؛ مراقبت های سالم؛ فرهنگ؛ مراقبت از زوال عقل
موضوعات مرتبط
علوم پزشکی و سلامت پزشکی و دندانپزشکی طب سالمندان و علم پیری شناسی
چکیده انگلیسی


• Acknowledge the range of beliefs and values that the multicultural workforce brings to the workplace.
• Improve workforce skills in dementia care by providing culturally sensitive training and mentoring.
• Recognise the benefits of a culturally diverse workforce for staff and residents.
• Understand the extent to which communication is a two-way process imbued with cultural meaning.

This study explored how culture shapes relationships in aged care and the extent to which the residential aged care sector supports a cohesive multicultural workforce. An exploratory methodology utilising semi-structured questionnaires collected data from 58 participants comprising: staff who provide direct care to residents; managers; and family members from six residential care facilities in Perth, Western Australia. Communication issues emerged as an over-arching theme, and included interpersonal communication, the effect of cultural norms on communication and the impact of informal and formal workplace policies relating to spoken and written language. Sixty percent of participants from a culturally and linguistically diverse (CaLD) background had experienced negative reactions from residents with dementia, linked to visible cultural difference. They used a range of coping strategies including ignoring, resilience and avoidance in such situations. CaLD participants also reported prejudicial treatment from non-CaLD staff. The findings highlight the need for organisations to incorporate explicit processes which address the multiple layers of influence on cross cultural communication: internalised beliefs and values; moderating effects of education, experience and social circumstance; and factors external to the individuals, including workplace culture and the broader political economy, to develop a cohesive multicultural workplace.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Aging Studies - Volume 32, January 2015, Pages 23–31
نویسندگان
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