Time and force required for attendants boarding wheelchair users onto aircraft

• The forces required to complete both manoeuvres exceed the HSE guidelines.
• The forward manoeuvre takes longest but the difference is not large.
• Participants performed manoeuvres faster with the heavier weight load.

Ensuring equal opportunity to all transport modes, including air travel, allows disabled people the same freedom of travel available to the rest of the population. However, boarding of wheelchair users onto airplanes is physically demanding for attendant airline or airport personal whom assist and time consuming and costly for airlines. This paper presents a comparison between two methods of boarding wheelchair users, measuring the forces required and the duration taken. Participants were asked to act as attendants and to board weighted wheelchairs onto simulated aircraft vestibules using two different manoeuvre methods (“going forwards” and “going backwards”), with two different loadings (“light” and “heavy”) in two different access scenarios (“level access” and “sloped access”) between the jet-way/scissor-lift and the aircraft. The results reveal that the “going backwards” technique is a slightly faster manoeuvre method but no difference in the forces required exist between the two methods. The weight of the wheelchair affected the forces required to complete the boarding and exceeded health and safety guidelines for attendants. Reducing the height of the step between the aircraft and the jet-way or scissor-lift is recommended.Relevance to industryThe research highlights the juxtaposition between the need to board wheelchair users and the excessive force required by the attendants propelling the wheelchair.