کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
11031325 | 1646029 | 2018 | 11 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Analysing piped water service provider performance based on consumer perceptions
ترجمه فارسی عنوان
تجزیه و تحلیل عملکرد ارائه دهنده خدمات آب لوله کشی بر اساس ادراک مصرف کننده
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کلمات کلیدی
شاخص عملکرد، ادراک مصرف کننده، اهداف توسعه پایدار،
موضوعات مرتبط
مهندسی و علوم پایه
مهندسی انرژی
انرژی (عمومی)
چکیده انگلیسی
A consumer perception survey was conducted across 13 WSPs in Cikarang, Indonesia, to evaluate WSP performance around water continuity, supply pressure, water quality, and tariff affordability. The results showed that: (1) most respondents place water continuity as the most important indicator and expect uninterrupted supply; (2) significant differences exist between respondent expectations and perceptions, where most respondents perceive WSP performance as lower than what they expect; (3) consumer perceptions of performance were better for privately owned WSPs than government WSP. In the absence of performance monitoring and water surveillance, consumer perception can provide accurate initial assessments on performance, especially in identifying WSPs that perform poorly.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Utilities Policy - Volume 55, December 2018, Pages 79-89
Journal: Utilities Policy - Volume 55, December 2018, Pages 79-89
نویسندگان
Raden Ajeng Koesoemo Roekmi, Lloyd HC Chua, Kanagaratnam Baskaran,