Massage therapy services for healthcare: A telephone focus group study of drivers for clients’ continued use of services

SummaryObjectiveTo explore opinions of why clients use, value and continue to seek massage therapy as a healthcare option.DesignTelephone focus group methodology was used. Current and repeat users (n = 19) of either relaxation, remedial or sports massage therapy services participated in three telephone focus groups. Audiotaped semi-structured interviews were conducted.SettingTelephone focus group with massage clients from provincial and urban localities in New Zealand.Main outcome measuresSummary of reported themes of the massage experience and suggested drivers for return to, or continuing with massage therapy. Data were transcribed, categorised (NVivo7) and thematically analysed using the general inductive approach.ResultsKey drivers for return to, or continuing with, massage therapy were: positive outcomes, expectations of goals being met, a regular appointment and the massage therapy culture.ConclusionsMassage therapy is perceived and valued as a personalised, holistic and hands-on approach to health management, which focuses on enhancing relaxation in conjunction with effective touch, within a positive client–therapist relationship and a pleasant non-rushed environment. Massage therapy as a health service is result and client driven but is reinforced by the culture of the experience.