Workplace Incivility: Promoting Zero Tolerance in Nursing

• Identification of the impact of workplace incivility.
• Discussion of uncivil workplace behaviors, perpetrators of behaviors, and factors that contribute to these behaviors.
• Strategies for adopting zero-tolerance policies against workplace incivility.

Incivility in the nursing workplace can be detrimental to the individual(s) involved, organizational climate, and patient safety. This article will discuss behaviors, perpetrators, and contributing factors toward workplace incivility. Recommendations for staff nurses, nurse managers, and administrators for the prevention and management of workplace incivility will also be provided.