Évaluation à trois ans de la souffrance psychique des employés d'une entreprise du tertiaire

Efforts made by the management in terms of supporting changes (with more appropriate training) and encouraging employee participation have contributed to reduce levels of mental suffering in this company. However, improvements have still to be made in the organisation of work, particularly regarding the exploitation of employees and the recognition of work carried out. It is hoped that these would lead to an even greater decrease in mental suffering and, above all, a better level of self-esteem among employees. The use of standardised and validated questionnaires has become necessary for the assessment and follow-up of cohorts; the choice between GHQ 12 and MBI depends on the research interest of the investigator.