Use your good judgement – Radiographers’ knowledge in image production work

It has been shown that the demand for radiography services has markedly increased and radiographers’ work has become more complex as their role has changed. More specifically, it entails new activities, new ways of communicating and new responsibilities. This means that radiographers work in new ways and need new ways to learn. The knowledge needed in this learning process is still unexplored. The aim of this study is to identify and present how radiographers use knowledge in image production work using PACS. This is explored by studying how radiographers use their knowledge in practice. The study adopts a qualitative approach, using participant observation of and semi-structured interviews with radiographers at five Swedish hospitals. To identify properties of knowledge, Blackler's theory of knowledge components was applied. The results of this study show that radiographers use the knowledge components in different situations in their image production work. They use embrained knowledge in planning X-ray examinations and in viewing images. Encoded knowledge is required for the use of various kinds of documentation, such as manuals and protocols. Embodied knowledge is action-oriented and involves “gut feelings”. The study also illustrates that radiographers use their knowledge at different levels as routine actors or as reflective actors, in a more static way or with a flexible attitude, more unreflectively or more as critical reflectors, and finally more as performing automatic action or problem-solving action. This study concludes that radiographers need more reflective actors in the image production process when working with PACS. The study also illustrates that radiographers need to be flexible in their work; there is little room for static work. In work they need to analyze images, it is not enough to “check them off”; they cannot just read documents, you need to interpret them to optimize work performance. Overall, radiographers need to have a critical and reflective attitude in practice, because work is full of problem-solving action – repetitive automatic action is not enough. In summary, radiographers need to use their good judgement in every action they perform.