Promoting social network awareness: A social network monitoring system

To increase communication and collaboration opportunities, members of a community must be aware of the social networks that exist within that community. This paper describes a social network monitoring system – the KIWI system – that enables users to register their interactions and visualize their social networks. The system was implemented in a distributed research community and the results have shown that KIWI facilitates collecting information about social interactions. Furthermore, the visualization of the social networks, given as feedback, appeared to have a positive impact on the group, augmenting their social network awareness.