Users' perceptions of library effectiveness: A comparative users' evaluation of central libraries of AMU, BHU, ALU and BBRAU

This study examines user perceptions regarding level of satisfaction with library collections, organization, facilities as well as traditional and IT enabled services. A questionnaire was administered to the faculty members, research scholars and students of the Aligarh Muslim University (AMU), Banaras Hindu University (BHU), Allahabad University (ALU) and Baba Bhim Rao Ambedkar (BBRAU). Overall, respondents indicated that library collections are adequate. In the case of newly centralized university libraries, users were dissatisfied with library collections, particularly at BBRAU, though they were satisfied with the existing infrastructure. Overall, satisfaction levels of users at old centralized universities are good.

► Examines user perception of faculty, researchers, and students of the AMU, BHU, ALU and BBRAU.
► Faculty users participate in collection development more than students and researchers.
► Only one of 4 universities surveyed had implemented an Online Public Access Catalogue.
► Overall, results indicate that library collections in all the 4 universities are adequate for their users.