Patient-provider communication about the emotional cues and concerns of adolescent and young adult patients and their family members when receiving a diagnosis of cancer

• AYA patients and family members expressed many emotional cues/concerns.
• Cues/concerns were responded to with focus on the content and not the emotion.
• Questions seem to be a way for patients to express cues/concerns.
• When physicians ask questions the cue/concern is more explicit.

ObjectiveThis study aimed to examine how emotional cues/concerns are expressed and responded to in medical consultations with adolescent and young adults (AYA), an understudied patient group, at the time of cancer diagnosis.MethodsNine consultations in which AYA patients aged 12–25 years were informed about their cancer diagnosis and treatment plans were audio recorded. Expressions of emotional cues/concerns and physicians’ responses were identified and coded using The Verona Coding Definitions of Emotional Sequences (VR-CoDES).ResultsA total of 135 emotional cues/concerns (range: 2–26, median: 13) were identified. Cues or concerns that were expressed by patients and relatives following questions from physicians were more often explicit than patient-initiated cues/concerns. Questions about medical and practical issues could often be understood as ways of expressing emotional cues. When patients or relatives expressed less explicit verbal cues about underlying concerns, physicians often responded by presenting medical information without commenting on the emotional aspect indicated by the cue.ConclusionThe communication was dominated by information-giving, but the questions from patients and relatives and their responses to the information often had emotional connotations.Practice implicationsPatients’ requests for information may include an emotional aspect. These preliminary findings should be tested in a larger sample.